Fair Use Policy


Last updated: 22 May 2023

We’re super excited that you’ve decided to sign up to our FlamingoHR Subscription but, as with any great relationship, it’s important to set some boundaries. 

This is the Fair Use Policy for your Subscription. Its purpose is to ensure that you use our Subscription in a fair and reasonable manner.

We may occasionally make some changes to this Policy, but when we do, we’ll let you know. You can also check this page for updates at any time.

Fair Use Restriction 

Our FlamingoHR Subscription is designed to provide you with access to our team of employment lawyers to support you with your day-to-day HR and employment law needs, subject to the amount of hours you have pre-booked.  

Whilst we want to provide our clients with as much flexibility as possible when using their pre-booked hours, we have to balance this alongside the needs of our other clients and the capacity within our team. If all our clients use their Subscription in a fair and reasonable matter, we won’t have any issues. 

We therefore ask that you agree to use your annual Subscription in a ‘fair and reasonable manner’.

This means that you will try and spread your pre-booked hours as evenly aspossible over the year. As an example, we can’t guarantee to deliver ourservice if you’ve pre-booked 60 hours, and you ask us to work 30 of those hoursin one month.

If we feel that you aren’t using your Subscription in a fair and reasonable manner, we’ll raise this with you to understand why the issue has arisen and if there is a solution which works for everyone.  

However, if we can’t put things right, we reserve the right to terminate your Subscription. You won’t be entitled to a refund of any pre-booked hours.

How this Policy applies

This Policy forms a part of, and is subject to, your contract with us for the FlamingoHR Subscription. Where any other part of that contract conflicts with this Policy, the contract terms will apply.