We want to give you the best possible service; however, if at any point you become unhappy or concerned about the service you are receiving, please tell us straightaway, and we will do our best to resolve the problem.
If the nature of your complaint relates to the level of service received by a Solicitor (not about non-legal work or a non-legal member of the staff), the Legal Ombudsman can help. Please note that you must take your complaint to the Legal Ombudsman if our internal complaints procedure has already been exhausted and:
1. Within six months of receiving a final response from your complaint; and
2. No more than one year from the date of act/omission; or
3. No more than one year from when you should reasonably have known there was a cause for complaint
You can find out more information about the Legal Ombudsman and their contact details here.
If the nature of your complaint relates to a serious act of a Solicitors' professional misconduct, such as (but not limited to), dishonesty and discrimination, you can report this to the SRA here.
If you have a complaint, please contact Alice Stephenson in writing by: