Fair Use Policy


Last updated: 1 April 2023

We’re super excited that you’ve decided to sign up to our Flamingo Subscription but, as with any great relationship, it’s important to set some boundaries.  

This is the Fair Use Policy for your Subscription. Its purpose is to ensure that you use our Subscription in a fair and reasonable manner.

We may occasionally make some changes to this Policy, but when we do, we’ll let you know. You can also check this page for updates at any time.

Fair Use Restriction 

Our Flamingo Subscription is designed to provide you with access to our full range of legal services to support you with your day-to-day legal needs, subject to the amount of hours you have pre-booked.  

Whilst we want to provide our clients with as much flexibility as possible when using their pre-booked hours, we have to balance this alongside the needs of our other clients and the capacity within our team. If all our clients use their Subscription in a fair and reasonable matter, we won’t have any issues.  

We therefore ask that you agree to use the Subscription in a ‘fair and reasonable manner’, particularly when you are on our quarterly or annual plan.

This means that you will try and spread your pre-booked hours as evenly as possible over your Subscription term. As an example, we can’t guarantee to deliver our service if you’ve pre-booked 120 hours on our annual plan, but you ask us to work 50 of those hours in one month, or if you’re on our monthly plan and you ask us to work all your hours in the last week of the month.

If we feel that you aren’t using your Subscription in a fair and reasonable manner, we’ll raise this with you to understand why the issue has arisen and if there is a solution which works for everyone.  

However, if we can’t put things right, we reserve the right to terminate your Subscription. You won’t be entitled to a refund of any pre-booked hours.

How this Policy applies

This Policy forms a part of, and is subject to, your contract with us for the Flamingo Subscription. Where any other part of that contract conflicts with this Policy, the contract terms will apply.